Privacy Policy for Maple Cycle

At Maple Cycle, we are dedicated to providing curated seasonal travel experiences while respecting and protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our site and services. By engaging with our offerings, you agree to the practices described in this policy.

Maple Cycle is committed to complying with all applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.

1. Information We Collect

We collect various types of personal information to provide our bespoke seasonal travel itineraries, eco-tourism packages, wilderness retreats, local cultural immersion tours, seasonal festival and event coordination, guided outdoor adventures (hiking, cycling, kayaking), wildlife viewing excursions, sustainable accommodation bookings, and transportation logistics. The types of information we collect include:

• Personal Identifiers: Name, email address, postal address, telephone number, and date of birth.
• Travel Preferences: Destination interests, travel dates, preferred activities (e.g., hiking, cycling, kayaking, wildlife viewing), dietary restrictions, accommodation preferences, and any special requests or medical conditions relevant to your travel.
• Payment Information: Credit card details, billing address, and other payment-related information processed by secure third-party payment gateways. We do not store full credit card numbers on our servers.
• Communication Data: Records of your correspondence with us via email, phone, or our online platform.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our site. This information is collected automatically when you visit our site.
• Usage Data: Information about how you use our site and services, such as pages viewed, services accessed, and interactions with our content.
• Feedback and Survey Data: Information you provide when participating in surveys or offering feedback about your travel experiences.

2. How We Use Your Information

We use your personal information for various purposes, primarily to deliver and enhance our travel services. Our lawful bases for processing include the necessity for fulfilling a contract with you, our legitimate business interests, compliance with legal obligations, and, in some cases, your consent.

• To Provide Services: To plan, book, and deliver your bespoke travel itineraries, including accommodation, activities, and transportation. This includes communicating with you about your bookings and travel arrangements.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• Personalization: To tailor our service offerings and communications to your preferences, ensuring a more relevant and enjoyable experience.
• Marketing and Communications: To send you updates, promotional offers, newsletters, and information about our services that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
• Improve Our Services: To analyze and understand how our site and services are used, allowing us to improve our offerings, site functionality, and customer experience.
• Security and Fraud Prevention: To protect our operations, our clients, and our site from fraudulent activities, unauthorized access, and other security threats.
• Legal Compliance: To comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We only share your personal information with third parties when necessary to provide our services, operate our business, or comply with legal obligations. We enter into agreements with third parties to ensure they protect your information to the same standards we do.

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business and delivering our services, such as accommodation providers, tour operators, transportation companies, payment processors, and IT support. These providers are only given the information necessary to perform their specific functions and are prohibited from using it for other purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Legal Obligations: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to protect our rights, property, or safety, or the safety of others.
• With Your Consent: We may share your information with other third parties with your explicit consent.

4. International Data Transfers

As Maple Cycle operates globally and utilizes services from providers around the world, your personal information may be transferred to, stored, and processed in countries outside of Canada or the European Economic Area (EEA), which may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data during such transfers, including reliance on standard contractual clauses approved by the European Commission, or other legally recognized mechanisms.

5. Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information for marketing purposes or on grounds relating to your particular situation.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information.

9. Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: